Refund Policy
Draft for owner review. Replace the bracketed sections with your confirmed policy before publishing.
1. Refund Eligibility & Review Notice
At TBNODES, we are dedicated to providing high-performance server hosting. Because server resources (compute threads, dedicated RAM, and NVMe allocations) are immediately reserved upon deployment in our Delhi datacenter, refund eligibility depends on the specific service tier and usage period.
[Owner Review: Insert exact refund timeline (e.g., 24-hour / 48-hour money-back guarantee, or strict no-refund terms for dedicated resource VPSs).]
2. How to Request a Refund
To submit a refund request or billing inquiry, open a support ticket on our official Discord server or through the billing portal at https://billing.tbnodes.com, or email support@tbodes.com with your invoice number.
3. Exceptions & Exclusions
Refunds are not granted in cases of Acceptable Use Policy violations (including network attacks, port abuse, or unauthorized scanning) or for third-party software add-ons once provisioned.